Legal

Delete your MoroView account

Provisional version. This page describes deletion as it works today. Only the publisher’s contact address, useful if you can no longer sign in, is waiting for its legal entity to be formed (highlighted field).

Last updated: 30 September 2026. This is a translation of the French version, which prevails in case of discrepancy. You delete your account yourself, in seconds: nothing to write, no waiting period.

From the app or the web

1. Open MoroView and sign in to the account you want to delete. On a computer or phone, the web app is enough: app.moroview.com.
2. Open Settings › Account & sync.
3. In the Privacy & data section, choose Delete account.
4. Type the account password when the app asks for it, then confirm with Delete. The password proves it is really you: a device left signed in is not enough to erase the account.

Before deleting, Export my data, in the same place, gives you a copy of what we keep.

What is erased, and when

• Immediately: your account (email address and sign-in hashes), your encrypted vault and cloud backup, your sessions, the list of your removed devices, your recovery code if any, and every line of the security log tied to your account or email address.
• An anonymous trace of the deletion itself is kept, with no email address or account identifier (event type, date, technical request identifier); it disappears with the rest of the log after 90 days.
• The list of online devices, kept in memory for “Play on…”, clears itself at most 30 days after each device’s last activity.
• Automatic database backups, if the hosting plan includes them, may contain a copy until they are automatically replaced.
• Our technical logs contain neither your email address nor your account identifier.

What stays on your devices

Sources, favourites and settings stored locally on a device stay there until you sign out, clear the browser’s data or uninstall the app. To remove a single device without deleting the account, use the device list in the app.

If you can no longer sign in

If you know your password, sign in on any device, for example at app.moroview.com, and follow the steps above. If you have forgotten it, a recovery code created beforehand in the app lets you, where that feature is offered, choose a new one and then delete the account. Otherwise, write from the account’s email address to [Verified contact email address]: the request is handled once we have checked that you hold the account, within the one-month period set by the GDPR. Until this address is published, this route is not open.

What we keep and why: privacy policy.

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